Terms and Conditions

General Terms and Conditions

Champions Group, s.r.o. applies these terms to sales through the LILIUM by DOREA e-shop. In force from 2 November 2026. The Slovak version prevails if the language versions differ.

1. Seller and contact

Seller and e-shop operator: Champions Group, s.r.o., Krompecherova 3934/9, 058 01 Poprad, Slovakia, company ID (IČO) 53837100, tax ID (DIČ) 2121507465, not a VAT payer. Registered in the Commercial Register of Prešov District Court, section Sro, insert no. 42331/P. Bank account (IBAN): SK22 7500 0000 0040 2910 3976. E-mail dorea@dorea.sk, orders obchod@dorea.sk, telephone +421 910 886 661, website dorea.sk.

Manufacturer of the LILIUM cosmetic products: DOREA, s.r.o., Krompecherova 3934/9, 058 01 Poprad; responsible person: RNDr. Ľubica Pastorková.

2. Definitions

A consumer is an individual who concludes and performs the contract outside the scope of their business or profession. A buyer is both a consumer and a business that orders goods in the e-shop. The provisions on withdrawal, defects of goods and alternative dispute resolution apply to consumers only.

3. Order and conclusion of the contract

1. The buyer adds goods to the cart, fills in their details, chooses delivery and payment and sends the order with the button “Order with obligation to pay”. Before sending, the buyer can correct mistakes in the cart and in the form.
2. The automatic message confirming receipt of the order is not yet the conclusion of the contract. The contract is concluded only when the seller confirms the order by e-mail, which also confirms the availability of the goods.
3. If the goods are unavailable or the order contains an obviously wrong price, we will cancel the order, inform the buyer without undue delay and refund any money already paid.
4. The contract is concluded in the language in which the order is placed (Slovak, Czech or English). If the language versions differ, the Slovak version prevails.
5. We store the contract in electronic form. These terms are available on this page and the buyer receives them by e-mail together with the order confirmation.

4. Price and payment

1. Prices are in euros. The seller is not a VAT payer, so the prices shown are final. The delivery price and any cash-on-delivery fee are shown before the order is sent.
2. Payment methods: cash on delivery (the fee is shown when you choose the payment method) and prepayment by bank transfer (we send the payment details, a variable symbol identical to the order number and a payment QR code in the confirmation; payment is due within 5 days, otherwise we may cancel the order). Other payment methods may be added and will always be shown in the e-shop.
3. After the order we send the buyer an invoice in PDF format by e-mail. We do not issue paper invoices.
4. The conditions of promotions such as “Free delivery” (duration, countries, minimum order value) are always shown in the e-shop. The conditions in force when the order is sent apply to that order.

5. Delivery

1. The goods are shipped by the carrier Packeta to the address given in the order in the Slovak Republic or the Czech Republic. The buyer pays for delivery according to the price list shown in the cart, unless a free delivery promotion applies.
2. We usually dispatch the goods within 3 working days after the order is confirmed, and for payment by transfer after the payment is credited. Delivery usually takes 2 to 5 working days.
3. On receipt we recommend checking the packaging. If it is visibly damaged, report this to the carrier and to us immediately. This does not affect the buyer’s rights.
4. The risk of damage to the goods passes to the consumer on receipt of the goods.

6. Product information

The products are cosmetic products. The ingredients, directions for use and warnings are given on the packaging and with the product on the website. We recommend reading them before use. Colours and appearance of the products on screen may differ slightly from reality. The products are sold in sealed packaging.

7. Withdrawal from the contract

1. A consumer has the right to withdraw from the contract within 14 days of receiving the goods without giving a reason. The procedure, time limits and a model form are in the withdrawal notice below.
2. The right of withdrawal does not apply to goods in sealed packaging which are not suitable for return for health protection or hygiene reasons, if the consumer has broken the protective packaging after delivery.
3. We refund the money, including the cost of standard delivery, within 14 days of receiving the notice of withdrawal, by the same means the buyer used to pay unless we agree otherwise. We may withhold the refund until we receive the goods back or the buyer proves that they have sent them.
4. The consumer bears the direct cost of returning the goods. The seller refunds the price of the goods and the original cost of standard delivery to the consumer, but not the cost of returning them.

8. Defects of goods and complaints

The seller is liable for defects of the goods under applicable law. The warranty period for sales to consumers is 24 months from receipt of the goods, unless the law provides otherwise. We process a complaint within 30 days of it being made. The procedure is set out in the complaints procedure below.

9. Alternative dispute resolution

If the consumer is not satisfied with how a complaint was handled or believes that we have infringed their rights, they can first contact us (dorea@dorea.sk). If no reply arrives within 30 days or it does not satisfy them, they can submit a proposal for alternative dispute resolution to an alternative dispute resolution body, for example the Slovak Trade Inspection (www.soi.sk), or another body on the list kept by the Ministry of Economy of the Slovak Republic. A consumer from the Czech Republic can contact the Czech Trade Inspection Authority (www.coi.cz).

10. Personal data protection

We process personal data as described in the document Privacy Policy.

11. Final provisions

The relations are governed by the law of the Slovak Republic. A consumer from another Member State keeps the protection given by the mandatory provisions of the law of their country. The seller may change these terms; the version in force when the order is sent applies to that order.

Complaints Procedure

This procedure sets out how to make a complaint about a defect in goods bought in the LILIUM by DOREA e-shop from the seller Champions Group, s.r.o.. In force from 2 November 2026.

1. Warranty period

For sales to consumers the warranty period is 24 months from receipt of the goods, unless the law provides otherwise. The complaint must be made within the warranty period.

2. Where and how to make a complaint

1. By e-mail to dorea@dorea.sk or by post to Champions Group, s.r.o., Krompecherova 3934/9, 058 01 Poprad. Mark the parcel “Complaint” and do not send it cash on delivery.
2. State the order or invoice number, a description of the defect, when it appeared and how you want it resolved. A photograph of the defect and of the packaging helps.
3. Before you send the goods, agree with us by e-mail on how to send them. The seller bears the reasonably incurred costs of the complaint.

3. Confirmation of the complaint

After a complaint is made we issue the consumer a confirmation stating the date it was made, what is complained about and the requested way of resolving it. We send it by e-mail. If the goods are sent by post, the consumer receives the confirmation when they arrive.

4. The consumer’s rights in case of a defect

The consumer has the right to have the defect removed free of charge (repair or replacement of the goods). If the defect cannot be removed or is serious, the consumer can ask for a reasonable discount or withdraw from the contract. The conditions are set by law. This procedure does not limit the consumer’s rights.

5. Time limit for resolution

We resolve the complaint without undue delay and within 30 days of it being made at the latest. If we do not resolve it within this period, the consumer has the right to withdraw from the contract.

6. Resolution of the complaint

We inform the consumer of the result by e-mail or by letter. If we reject the complaint, we give the reason. The consumer receives a document on how the complaint was resolved.

7. What is not a defect

A defect is not wear from normal use, damage from improper storage or use contrary to the instructions on the packaging, or use after the best-before date.

8. Adverse effects

If an adverse effect occurs after using a product, report it to dorea@dorea.sk. We proceed in line with the duties of the responsible person under Regulation (EC) No 1223/2009. The responsible person for the LILIUM cosmetic products is RNDr. Ľubica Pastorková (DOREA, s.r.o.).

9. Final provisions

Complaints are also governed by the terms and conditions and by law. Supervision of compliance with consumer rights is carried out by the Slovak Trade Inspection.

Right of Withdrawal

This applies to consumers only. It is sent together with the order confirmation.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party you have named (other than the carrier) took possession of the goods. If you ordered several items in one order that are delivered separately, the period starts on the day you receive the last item.

To exercise the right of withdrawal you must inform us (Champions Group, s.r.o., Krompecherova 3934/9, 058 01 Poprad, e-mail dorea@dorea.sk, telephone +421 910 886 661) of your decision by a clear statement, for example by letter or e-mail. You may use the model form below, but it is not obligatory. You meet the deadline if you send the notice before the period expires.

Effects of withdrawal

If you withdraw from the contract, we will refund all payments we received from you, including delivery costs (except additional costs if you chose a type of delivery other than the standard delivery we offer). We will do so without undue delay and no later than 14 days after we receive your notice of withdrawal. We will refund the money by the same means you used to pay unless we agree otherwise. We will not charge you any fee for the refund.

Because you are returning the goods to us, we may withhold the refund until we receive the goods back or you prove that you have sent them, whichever is earlier.

Send or hand the goods over to us at Krompecherova 3934/9, 058 01 Poprad without undue delay and no later than 14 days after you notify us of the withdrawal. You meet the deadline if you send the goods before the period expires. You bear the direct cost of returning the goods.

You are liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

When withdrawal is not possible

You cannot withdraw for goods in sealed packaging which are not suitable for return for health protection or hygiene reasons, if you have broken the protective packaging after delivery. The products are sold in sealed packaging.

Model withdrawal form

Complete and send this only if you want to withdraw from the contract.

• To: Champions Group, s.r.o., Krompecherova 3934/9, 058 01 Poprad, dorea@dorea.sk
• I hereby give notice that I withdraw from my contract of sale of the following goods: [name and quantity]
• Ordered on / received on: [date]
• Name of the consumer: [name]
• Address of the consumer: [address]
• Account number for the refund: [IBAN, if you paid by transfer or cash on delivery]
• Signature of the consumer (only if this notice is on paper): [signature]
• Date: [date]